A prepaid card is a card you load with funds in advance so you can use it at your Vets, online pharmacies or other veterinary related services. It cannot however be used at an ATM

Yes, especially when issued by regulated entities like IDT Financial Services. While they aren’t protected by FSCS, funds are held in secure, ring-fenced accounts.

• Prepaid: Spend only what you load.
• Credit: Borrow and repay with interest.

• Prepaid: Great for budgeting, no bank account needed.
• Regular: Linked to your bank, offers recurring payment support.

You should receive your card with 14 days, however, at busy periods it may take a little longer and at very busy periods up to six weeks.

If you still have a pet or getting a new pet, we recommend that you keep your account healthy. However, if you need to access your account funds, please Email us at help@mypetcard.co.uk with your account reference and name to request account closure.

Once confirmed, you’ll receive a confirmation email, and your remaining balance will be refunded to the card originally used to load the account within 21 business days.

Yes. If your pet has been rehomed or you simply wish to close your account,  contact our support team. Email us at help@mypetcard.co.uk with your account reference and name to request account closure.

Once confirmed, you’ll receive a confirmation email, and your remaining balance will be refunded to the card originally used to load the account within 21 business days.

Yes, MyPetCard is a Visa prepaid card accepted by all Vets, Online Pharmacies and Veterinary service providers such as Physiotherapists and referral specialist vet services

You can use your MyPetCard at:

• Veterinary practices across the UK
• Our partner pet medication website and their  linked online Pharmacies

MyPetCard is designed to help you save specifically for your pet’s care. Limiting spending to vet-related services ensures your funds are used as intended.

It depends on your needs. Here’s how MyPetCard compares:

• Cost: Often cheaper, especially for young, healthy pets.
• Control: You decide how much to save and how to spend it.
• Flexibility: Use your funds for any pet care — from routine to emergency.
• Ownership: The money is yours. If unspent, you can get it back.

If you face high costs, we can help you find vets offering 0% of low cost finance (subject to status).

Saving £20/month for 5 years in a bank at 3.5% interest yields around £40 in interest.

With MyPetCard, you could receive over £350 of benefits on pet medications and visits to the Vet.

No. Unlike insurance, MyPetCard funds can be used for:

• Pre-existing conditions
• Vaccinations, flea/worm treatments
• Spaying/neutering
• Referral Vet services

With insurance, premiums increase for pets over 8 years old.

With MyPetCard, you simply adjust your monthly savings based on your pet’s age or expected needs.

• Minimum: £20/month
• Recommended: £30-£40/month per pet

As a guide, save around 60% of your previous insurance premium. Need help? Email us at help@mypetcard.co.uk.

Yes. MyPetCard is issued by IDT Financial Services Ltd, regulated by the Gibraltar Financial Services Commission ( GFSC’). Funds are held in segregated accounts at NatWest, ensuring your money is protected and retrievable.

Our account type is currently exempt from these checks. If prompted, simply proceed with your payment using the verified details from the Topping Up screen.

Only use the bank details shown in your MyPetCard app or website. If in doubt, contact support.

A fraud-prevention tool where your bank checks if the account name matches the intended recipient.

To regularly transfer funds to your MyPetCard, set up an Open Banking transfer with your Bank using your MyPetCard sort code and account number:

• In the app
  • Log in
  • Tap Account
  • Tap topping up > Bank transfer
• On the website
  • Log in at mypetcard.co.uk
  • Click Topping up > See how next to By Bank Transfer

Log into your MyPetCard account and click on transactions.

All standing orders and transfers will appear as “Bank Transfer” on your statement.

To recover costs incurred by us when loading money into your account it is necessary to charge 50p per load.

Yes. Just update your payments with your bank. The minimum contribution is £20/month.

What is a prescription?

When your pet needs medication, a vet will prescribe that medication during a consultation. Your vet practice often fulfils this immediately, handing you the medication during your appointment or at reception. Your Vet will offer you the medication however, you can just ask for a prescription like you would get from your doctor and by from our recommended suppliers online.

A written prescription is a document that details the medication your pet needs, the dose and how many repeats you’re able to order.

Why do I need a prescription for my pet?

When you buy medication directly from your vet, you pay the practice’s set price. Practices buy medication from suppliers, then add a high markup before selling to you.

A written prescription provides you with the flexibility to choose where you buy your pet’s medicines from. Whilst you will pay for a written prescription (as it requires veterinary time and expertise to create one), you can save up to 70% when purchasing the medication directly from an online retailer.

These savings can have a huge impact, especially for animals on long-term medication. However, prescriptions aren’t only for treating illnesses; you can also purchase your routine flea and worming treatment online.

If your pet needs more than one medication, you can request that all items be included on a single written prescription. Many vets charge less for additional items on the same prescription than they would for issuing two separate ones. And remember if your pet has a chronic condition you can request a six month prescription for pet medications POM-V one month for human medications,  POM which are not available in pet form medications and up to a year for some flea treatments and wormers

How much money can I save by buying medication online?

We’ve built a savings calculator to help you find out just how much money you can save by buying online. In many cases up to 70% can be saved

Just pop in a few details, including your pet’s medication brand, the pack size you usually buy, how much you pay for it, and how often you purchase it, and we’ll show you how much you could save every year by switching to buying online from a government-approved online retailer.

We’ve even factored in the cost of your vet writing a prescription and delivery fees, so you’ll get a realistic, accurate estimate of your potential annual savings.

How do I get a prescription?

Since 2005, vets have been required to provide a written prescription if an owner requests one.  So all you have to do is ask.

Once you have your written prescription from your vet, you’ll know exactly which medication your pet needs.

Now you can use our pet medication price comparison tool to compare trusted online retailer based on price, delivery speed and retailer preference.

What do I do when I get my prescription

We only list government-accredited online retailers, so you can feel confident that every option is safe and authentic.

Simply take a picture and upload as instructed or post your prescription to the retailer of your choice, and they’ll take care of the rest. Please remember to add extra time for processing and delivery (we work this out for you).

Why do I need to take my pet to the vet?

Vets can only prescribe medication for pets “under their care”, a professional responsibility they take seriously.

Your vet needs to have examined your pet recently, though intervals for checking will vary. Some medications require annual reviews, others need checks every three months.

These regular checks ensure your pet stays on the right medication for their condition. Weight changes require dose adjustments, or health changes may mean switching to a different treatment entirely. Six months in your pet’s life is roughly equivalent to two years in yours, so a lot can change during that time.

If you’re in doubt about your pet’s medication, always contact your vet.

For lost, damaged or stolen cards there is a charge of £5 inc P & P for a replacement. This will be deducted from your account if you contact our finance team to make arrangements to order a new card on: finance@mypetcard.co.uk

If your vet prescribes a medication you can ask for a prescription.

If your pet needs long term medication your Vet will want to assess the suitability of the medication so they will start with a short term prescription. You can then ask for a repeat prescription which if not a human prescribed drug (yes your pet will sometimes be prescribed human medications!) you can ask for a prescription which is valid for six months. For human type medication you can only get a prescription for a month.

No, you can use one card. Which means you save even more money by not having multiple policies

We’re here to help. Contact our Member Services Team at help@mypetcard.co.uk if you want to discuss anything further we are here to help